Facilitating Improvement Workshops

Facilitating Improvement Workshops

Programme Overview

This is a hands-on course to help you approach improvement workshops with confidence and to make them enjoyable and effective. It covers all the facilitator needs to know and do from defining objectives through to post-workshop actions and there will be lots of opportunity to practise and get feedback in a safe environment.

In-Company Training

Group Discount

Introduction to Facilitating Improvement Workshops

Our intensive one day workshop is for Continuous Improvement practitioners seeking to enhance skills, build confidence and achieve the best possible outcomes from team based work. The programme is focussed on facilitation and workshop skills in the context of some of the core tools and techniques used in the Lean and Lean-Six Sigma methodologies. Case studies, real-world examples, videos, exercises and team-based discussions are used to bring the learning to life.

At A Glance

Facilitating Improvement Workshops
Now Showing Facilitating Improvement Workshops – All delivery options
Price P.O.A
Duration 1 day
CPD Points 8
Accreditations T.B.A.
Prerequisites None
Delivery Modes In-Company

Why choose this training?

  • Build the skills and confidence of your Continuous Improvement practitioners in order to optimise these valuable resources for your business
  • Encourage participation and engagement in improvement sessions
  • Make efficient use of the time spent in meetings and workshops
  • Adopt best practice tools and techniques, gleaned from more than 30 years of experience and lessons learned
  • Present a professional approach when working with customers, suppliers and partners
  • Ensure that meetings and workshops achieve the best outputs possible
  • Enable team-based working

What people are saying

“Good level of interaction and engagement”
“Very good approach – thought provoking and challenging”
“Good follow up to Green Belt Training”
“Brilliant engaging trainer”

“Facilitation is fast becoming a core competency for anyone who’s on a team, leading a task force, heading up a committee or managing a department”. Ingrid Bens

Who is this course for?

This training is suitable for all continuous improvement practitioners – those leading projects, running workshops or Kaizen events, undertaking problem solving, or anyone who works with others to get things done. Some knowledge of continuous improvement tools will be assumed; e.g. problem statements, process maps and SIPOC diagrams. The content covers the spectrum from basic to advanced thinking, therefore adds value to facilitators at every level.


Upon completion of the Facilitation Skills for Continuous Improvement workshop, participants will have achieved the following learning outcomes:

  1. Improved Facilitation Skills: Participants will have gained an understanding of the role of a facilitator and the key skills required to facilitate effective workshops and meetings. They will have learned how to prepare for, open, and close workshops, and how to engage participants in problem-solving activities.
  2. Enhanced Workshop Management: Participants will have developed skills in workshop management, including how to create an agenda, manage time effectively, and use appropriate tools and materials to facilitate group activities.
  3. Knowledge of Best Practice use of Lean Six Sigma Tools and Techniques: Participants will have gained an understanding of how to most effectively facilitate and lead use of core tools and techniques used in Lean and Lean-Six Sigma methodologies, including problem statements, process maps, and SIPOC diagrams.
  4. Improved Decision-Making: Participants will have developed skills in decision-making, including how to use different decision-making approaches and tools to support the decision-making process.
  5. Enhanced Communication and Interpersonal Skills: Participants will have developed their communication and interpersonal skills, including how to manage conflict and difficult behaviours in workshops and meetings.
  6. Increased Confidence: Participants will have gained confidence in their ability to facilitate effective workshops and meetings, and to work collaboratively with colleagues and external stakeholders.

Overall, this workshop will equip Continuous Improvement practitioners with the knowledge, skills, and confidence to optimise their contribution to their organisation’s improvement efforts.

In-company classroom  

For more than 4 delegates attending the same programme this is the most cost effective option.

The programme can be delivered on-site or virtually.

The sessions will be bespoke, lively and interactive delivering a memorable learning experience for the delegates.

We will discuss your objectives prior to the delivery, and help you to plan the most effective delivery and support to your team of delegates.

This course is typically delivered over 1 days.

Consecutively or spread out over half-days sessions. Whatever is most convenient to you!

Supporting Materials

Attendees will receive a copy of all materials and exercises used during the session, along with useful tools and templates aimed at putting the learning into practice.


  • Preparation, agenda/timing, workshop tools and materials
  • The role of pre-calls and pre-work
  • Getting the right environment for the work
  • Good and bad practice with common presentation tools and techniques
  • Beginning with punch!
  • Setting expectations, roles and responsibilities – who can help/hinder us?
  • Car Park and Ground rules for managing behaviour
  • Use of photographs and daily ‘Newspapers’
  • Opening out and Closing down; Engaging others
  • Using the room and establishing the Dynamic
  • Body language
  • Synthesising and summarising
  • Decision-Making approaches
  • Problem Statements and SIPOC
  • Affinity Diagrams
  • Current and Future state process mapping
  • Creative thinking tools – Brainstorming (positive and negative), 6 Thinking Hats, Springboarding
  • Fishbone and 5-Whys
  • Prioritisation tools
  • Managing behaviours and conflict
  • Interventions
  • Ending tools
  • Action planning and Action Chronology

Discover Our Facilitating Improvement Workshops Programme for Yourself

Download Our Course Schedule

Facilitating Improvement Workshops - Our Clients' View

Five Star Reviews


Our clients tell us we are

Consistently Excellent!

We’ve been using the industry standard NPS to measure customer satisfaction for over 5 years. Feedback is consistently excellent with delegates scoring an average of 9 (out of 10).

Enquire about our training options

Whether you are an individual, interested in private In-Company training options or would like to discuss our group discounts our expert team is waiting to help you with your enquiry

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