Strategic and Operational Improvement

Programme Overview

Our two-day Strategic and Operational Improvement programme is a core element of the Business Black Belt certification programme. It equips the Business Black Belt to influence the way Continuous Improvement is deployed and embedded across the organisation.

Virtual Open Classroom

£818 (plus VAT)

In-Company Training

Group Discount

Value stream map - Planning InspectorateThe Strategic and Operational Improvement programme is a core element of the Business Black Belt certification programme. It equips the Business Black Belt to influence the way Continuous Improvement is deployed and embedded across the organisation.


It does this by focusing on Value Stream Mapping as a strategic tool for aligning leadership for business transformation, and by looking at the importance of systemic thinking and aligning people and priorities to the vision, mission and values of the organisation.  It also looks at the wider leadership role in developing a CI culture, and sustaining and extending improvements through the use of Lean Management Systems for all levels of management and team members.

At A Glance

Strategic and Operational Improvement
Now Showing Strategic and Operational Improvement – All delivery options
Price £818 + VAT
Duration 2 days
CPD Points 24
Accreditations BQF
Prerequisites None
Delivery Modes Virtual Open Classroom & In-Company
Delivered By Ian Fairweather, James Dwan

The two-day programme comprises two sub-modules:

  • Day 1: Value Stream Mapping
  • Day 2: Leading Continuous Improvement


These are workshop-style events with a blend of teaching, discussion, interactive exercises and practice applying the methods to relevant business situations.  The sub-modules can be taken as standalone modules.


The programme can be delivered face-to-face or as virtual classroom training.

  • You would like a full understanding of what VSM is and how it fits within CI and Lean Thinking as a strategic and transformational methodology
  • You would like to learn how and where to apply VSM to engage leadership in transformational change
  • You would like to learn how to use VSM to gain a deep understanding about your current end-to-end work systems and the related barriers to delivering value
  • You would like to learn how to design a future state that enables excellent performance on all fronts
  • You would like to learn how to run a VSM-type activity including planning the implementation of the improvements and managing the change to enable the future state to become reality
  • You would like to take a broader look at CI deployment and CI Maturity
  • You wish to understand the role and responsibilities of a leader with regards to CI and consider which specific behaviours support this and help create the right environment
  • You want to help drive stronger alignment of strategic priorities across your organisation and use this to selection improvement projects and activities
  • You want to improve the use of visual management and other management systems to engage everybody in daily management and continuous improvement

Learning Outcomes for Your Business

This programme will develop understanding of what Value Stream Mapping is, why it’s an important tool in building leadership alignment in planning for transformational change, and how to go about using the methods of VSM.

This programme will develop leadership capability in Continuous Improvement and enable them act as role models, creating a positive and supportive working environment which enables everybody to contribute, and aligns the organisation’s efforts towards a common set of priorities.

Learning Outcomes for Your Personal Development

Following the training you will have the knowledge and skill in the theory of VSM to evaluate VSM projects previously run in company, learn from past experience, write Project Charters for specific VSM projects , set objectives, and support (and potentially lead) VSM projects.

Following successful training completion, you will be able to take a wider and more influential role in developing a CI culture in your organisation. It will help you enable leaders to see current reality, align around a better future state and transition towards it through the discipline of regular routines and bringing the best out of people.

Day 1: Value Stream Mapping (VSM)

The objective of the one-day Value Stream Mapping Programme is to enable Business Black Belt delegates to understand what Value Stream Mapping (VSM) is, why it’s such an important enabler for organisational transformation, and how to apply it along with other aspects of Lean Thinking to identify and eliminate waste across the end-to-end process in order to improve flow and reduce cycle times.

Day 2: Leading Continuous Improvement

The objective of this one-day programme is to introduce the wider aspects of leading and establishing a continuous improvement culture in an organisation. It builds on an understanding of Lean Six Sigma principles to cover how leaders create the right working environment, how to encourage a focus on doing the right work (including strategic alignment), and the leader’s role in improving how the work gets done.  In particular, it takes a look at Lean Management Systems and how to conduct a CI Maturity Assessment.

Support Pack

Each delegate will receive

  • Copy of the book “Lean Six Sigma for Leaders”
  • A printed and pdf copy of the training materials
  • Copy of the Catalyst Lean Six Sigma Champions Guide
  • A downloadable pack of templates

We are currently delivering all of our Open Programmes remotely.

See Virtual Open Classroom

In-company classroom  

For more than 4 delegates attending the same programme this is the most cost effective option.

The programme can be delivered on-site or virtually.

The sessions will be bespoke, lively and interactive delivering a memorable learning experience for the delegates.

We will discuss your objectives prior to the delivery, and help you to plan the most effective delivery and support to your team of delegates.

Consecutively or spread out over half-days sessions. Whatever is most convenient to you!


  • What is Value Stream Mapping?
  • Getting prepared
  • The VSM Project Charter
  • Customer Demand Analysis
  • Material Flow
  • Information Flow
  • Process Data and the Timeline
  • Facilitation Tips
  • VA/NVA analysis
  • Applying Lean Concepts
  • Opportunity identification and prioritisation
  • Approach Guidelines and Steps
  • Assessing the improvement impacts
  • Purpose of the VSM Plan
  • Prioritising and sequencing activities
  • VSM plan structure
  • Improvement tactics, e.g. Kaizen, DMAIC, Digitisation
  • Change Management
  • Recap, conclusions and key learning points
  • Final Q&A
  • Next steps
  • Recap on key CI concepts and LSS principles
  • CI deployment model
  • Importance of culture
  • Leadership vs management
  • Ideal behaviours
  • Behaviours self-assessment
  • Focus on ‘why’
  • Vision, mission and strategy
  • Balanced scorecard and Hoshin Kanri
  • Project selection
  • Process improvement and projects
  • Methodology options
  • Champions role and guide
  • Visual management
  • Daily accountability
  • Leader standard work
  • CI Maturity Assessments

Discover Our Strategic and Operational Improvement Course for Yourself

Download Our Course Brochure

Download Our Course Schedule

Data Driven Insights and Decisions - Our Clients' View

Five Star Reviews


Our clients tell us we are

Consistently Excellent!

We’ve been using the industry standard NPS to measure customer satisfaction for over 5 years. Feedback is consistently excellent with delegates scoring an average of 9 (out of 10).

Forthcoming Public Strategic and Operational Improvement Events

To book your place on one of our Strategic and Operational Improvement public training events just select from these dates:

If your company has an account with us or you do not wish to purchase online using a credit card then please contact us to make your booking.

Loading courses...

Enquire about our training options

Whether you are an individual, interested in private In-Company training options or would like to discuss our group discounts our expert team is waiting to help you with your enquiry

Get in touch

We'd love to hear from you so why not call or email us