Product, Service and Process Design
Programme Overview
We spend our lives improving products, services and processes which we have inherited – wouldn’t it be better if they had been designed right to begin with? This one-day course gives delegates an introduction to designing products, services and processes using Design for Six Sigma (DfSS) and Design Thinking, along with the most commonly used tools, enabling them to be an effective member of a design team. The course can be attended via our Virtual Open training programme or inhouse where the content can be customised for your products or services and processes and include tools which will be relevant to your own design process
Virtual Open Classroom
£435 (plus VAT)
In-Company Training
Group Discount
This programme explains how DfSS and Design Thinking can be used to improve your ability to design products, services and products which are right first time and provides practical tools you can start using right away. We also have a more detailed four-day practitioner level DfSS programme which we can tailor to your business needs.
The course covers –
- Introduction to Design for Six Sigma
- Introduction to Iterative Development (Agile) using Design Thinking
- Alignment of approaches with your existing design process (if you have one)
- Overview of Key Tools
-
- Voice of the Customer
- Requirements Flowdown
- Lean Process Design
- Failure Mode and Effects Analysis (Design and Process)
- Robustness and Reliability
- Design for X
- Measurement Systems Analysis and why it matters
At A Glance
| Product, Service and Process Design | |
| Now Showing | Product, Service and Process Design – All delivery options |
| Price | £435 + VAT |
| Duration | 1 day |
| CPD Points | 12 |
| Accreditations | TBA |
| Prerequisites | None |
| Delivery Modes | Virtual Open Classroom & In-Company |
| Delivered By | Gillian Rhodes |
This course will benefit any Continuous Improvement Practitioner and complements the skills of Green and Black Belts and Lean Practitioners.
It is equally applicable to delegates whose business provides products or services.
This course is one of the constituent modules of our Business Black Belt programme.
The course will provide an overview for anyone requiring an overview of the DfSS and Design Thinking approaches and tools.
Outcomes for Your Business
You will start to see how you can eliminate waste and variation in your products and services from the design stage and that there is a proven approach and tools that you can adopt.
Outcomes for Your Personal Development:
This course provides a balance to your existing improvement skills and provides practical tools that you can start using when designing new products, services and processes.
- This participative course is delivered over Zoom by our experienced DfSS Master Black Belt, Gillian Rhodes
- Delegates receive a printed and pdf copy of the course slides
For more than five delegates, this is most cost effective.
The course can be delivered face to face or virtually.
We will discuss your objectives beforehand and tailor the course appropriately.
Follow-on Options
- Four Day Design for Six Sigma Workshop
Contents
- Introduction to Design for Six Sigma approach
- Benefits of Design for Six Sigma
- Iterative Development using Design Thinking
- Double-Diamond Thinking
- Prototypes
- Alignment of Approaches
- Frameworks
- This content will be customised depending on the customer’s existing design processes
- Variation
- Types of Work
- Voice of the Customer
- Requirements Flowdown (including House of Quality)
- Lean Process Design
- Failure Mode and Effects Analysis (Design and Process)
- Robustness and Reliability
- Design for X
- Measurement Systems Analysis
Discover Our Product, Service and Process Design Programme for Yourself
Product, Service and Process Design - Our Clients' View
Five Star Reviews
Our clients tell us we are
Consistently Excellent!
We’ve been using the industry standard NPS to measure customer satisfaction for over 5 years. Feedback is consistently excellent with delegates scoring an average of 9 (out of 10).
Forthcoming Public Product, Service and Process Design Events
To book your place on one of our Innovation and Design public training events just select from these dates:
If your company has an account with us or you do not wish to purchase online using a credit card then please contact us to make your booking.
