Lean Six Sigma for Innovation and Design

As a Lean Six Sigma practitioner, are you finding that improving your existing products, processes and services is not sufficient to meet your goals? Are you frustrated with unsuccessful attempts to innovate brand new ways of doing things? Do you want to design new products or services quickly and right first time? Do you sometimes wish you could start with a ‘blank sheet of paper’ and develop a new concept that excited the customer, was  ‘lean’ , flexible, responsive, and was defect free from day one?

This course builds on your existing knowledge of improvement and DMAIC methodology and provides an additional and complementary range of tools and techniques to support highly effective and rapid innovation.

Course Outline

The Curriculum is built around a case study and a variety of practical exercises to give participants real hands on experience in application of Lean-Six Sigma thinking and techniques to the challenges faced when innovation and design is required in your organisation.

Introduction & Overview
The importance of effective and rapid innovation to modern business and barriers to success, an overview of DMADV (the LSSID Framework) and why it makes the critical difference, Quality Function Deployment and the ‘House of Quality’, DMADV building on DMAIC, Linking DMADV with new product stage gate processes.

Define
Project start up, Market and customer segmentation, the change management challenges of DMADV.

Measure
Voice of the Customer and Introduction to advanced VOC techniques, Quality Function Deployment (House of Quality 1), Benchmarking and setting design goals, Design scorecards, Defining the value proposition.

Analyse
Function and Functional Analysis, House of Quality 2, Creative Thinking, Concept development, testing and selection, Building the Design Elements, Simulation.

Design
Detailed Design planning, Lean design tools, Modelling and Introduction to Design of Experiments, assessing Design Capability, Robust Designs, Design Integration,  Design Review, Risk Management.

Verify
Piloting and testing, Control Planning, Implementation and Handover to operations/BAU

At A Glance

Objectives

• Empower yourself to be more effective in creating the future of your organisation
• When to apply DMADV versus the DMAIC process?
• Understand the DMADV process and the tools you can apply to your projects
• Design and tollgate reviews and how these reviews should be conducted and managed

So Why and How Does Lean Six Sigma Help? The Lean Six Sigma Innovation and Design Journey

• Provides a design methodology that integrates customer focus and structured tools with a systematic design process.
• A total design approach that maintains focus on the customer throughout the process
• Consider use of Tollgates and Design Reviews to assure appropriate governance of innovation development work
• Describe and practice an extended range of techniques to capture and analyse voice of customer
• Build “House of Quality” matrices, using Quality Function Deployment, through an extensive and detailed case study

How can I take this course?

• As a 3 day virtual programme within your company – configured to meet your needs and accommodate delegates from different time-zones where required
• As a physical classroom in-house programme over 3 days
• As a self-study online programme on our state-of-the-art Learning Management System – you will be assigned a personal tutor to support your learning

We do not require a project for training, though we strongly recommend that you accompany the coursework with a meaningful project. A real-world project will significantly enhance the learning experience because you can use it to directly practice the concepts and tools as you complete the course. Successful project work is also required for any certification process.